Privacy Policy - Radiance Room

Radiance Room Pty Ltd (ABN 97 664 547 399) (“Radiance Room”, “we”, “us”) endeavours to protect the privacy of personal information we collect about you, including through this website, www.radianceroom.com.au (“Website”), as well as through our other business operations or directly from you. Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions. By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined. If you do not want to provide personal information to us, then you do not have to, however this may affect your use of this website.

DEFINITIONS

In this Privacy Policy, unless the context requires otherwise:

Personal Information has the meaning given to it in the Privacy Act;
Permitted General Situation has the meaning given to it in the Privacy Act;
Permitted Health Situation has the meaning given to it in the Privacy Act;
Privacy Act means Privacy Act 1988 (Cth);
Sensitive Information has the meaning given to it in the Privacy Act; and
You means a natural person.

INTERPRETATION

a reference to:
- one gender includes the other genders;
- the singular includes the plural and the plural includes the singular;
- a person includes a natural person, partnership, body corporate, joint venture, association, government, authority, agency or other entity;
- a party includes that party’s executors, administrators, successors and permitted assigns;
- a document is to that document as amended, novated or replaced from time to time;
- “including” and similar expressions are not words of limitation;
- a statute, regulation or provision of a statute or regulation (“Statutory Provision”) includes:
  - that Statutory Provision as amended or re-enacted from time to time; and
  - a statute, regulation or provision enacted in replacement of that Statutory Provision, or if relevant, the predecessor to that statute, regulation or provision;
where a word or expression is given a particular meaning, other parts of speech and grammatical forms of that word or expression have a corresponding meaning;
if a party consists of more than one person, this Notification applies to them jointly and each of them severally;
headings are for convenience only and do not affect the interpretation or form part of this Notification;

TYPES OF PERSONAL INFORMATION WE COLLECT

The types of personal information we collect may include:

identity data (including your name and username or similar identifier);
contact data (including your contact details such as your billing and delivery address, email address and telephone number);
transaction data (including details about payments to and from you and other details of products you have purchased from us);
technical data (including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
profile data (including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses);
usage data (including information about how you use our website, products and services); and
marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).

If you are a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so, if it is lawful and practical to do so. However, in some cases if it is unlawful or impractical for us to deal with you without you identifying yourself, or if you are using a pseudonym and you do not identify yourself, we may not be able to deal with you.

WHAT SENSITIVE INFORMATION WE COLLECT

We may only collect Sensitive Information about you with your consent (unless the collection of such information without obtaining consent is required or authorised by or under an Australian law or a court/tribunal order or a Permitted General Situation or Permitted Health Situation exists) and which is reasonably necessary for one of our functions or activities.

WHEN THE LAW AUTHORISES OR REQUIRES US TO COLLECT INFORMATION

We may collect Personal Information about you because we are required or authorised by an Australian law or court or tribunal order to do so. We will endeavour to tell you if this is the case and let you know the details of the law, court or tribunal order.

HOW WE COLLECT PERSONAL INFORMATION

We collect this information from you when you make an enquiry with us (for example, by telephone or email), purchase a product and/or service via our website, submit a contact enquiry on our website, or we capture it directly from our business customers. We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:

You
Searches and enquiries
Business customers of Radiance Room
Your use of our website

Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as the Facebook pixel, Google Analytics and AdWords). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.

We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.

WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION

We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:

to contact and communicate with you
to provide goods and/or services to you
to maintain a database of customers, subscribers or similar
to market to you and others, including remarketing (this may involve the use of a Facebook pixel or similar technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)
for internal record keeping
for statistical purposes
as required by law

Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.

We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.

Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.

USE OF COOKIES

As you probably know, a cookie is a small text file that is placed on your computer to help us remember your preferences, like your login information or location. Cookies are used for a variety of reasons. We use cookies to make it easier and faster for you to use our website. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.

LINKS TO OTHER SITES

To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we are not responsible for data collection on those other sites, our Privacy Policy will not apply. We cannot guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.

HOW YOU CAN ACCESS AND CORRECT YOUR PERSONAL INFORMATION

Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.

Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.

We will respond to any request to access, correct or delete information within a reasonable time.

HOW WE MAINTAIN THE SECURITY OF YOUR INFORMATION

We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:

our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
we limit access to personal information to a “need-to-know” basis
we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
our devices are protected by password and are stored in secure premises
data is securely stored on cloud servers
our email data is encrypted
all hard copies of personal information are kept in secure storage with access by authorised personnel only
all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
if we no longer need personal information, we take reasonable steps to delete or de-identify the information

While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.

WHAT WE WILL DO IF WE RECEIVE PERSONAL INFORMATION WE DID NOT ASK FOR?

If we receive unsolicited Personal Information, we will endeavour to within a reasonable period of receiving such information determine whether or not the information is relevant for our functions or activities and whether we are permitted or required to retain it and in doing so may use or disclose the Personal Information for the purposes of making the decision on whether we should destroy it.
If we are required to retain the unsolicited Personal Information we will endeavour to handle the Personal Information the same way as if we had collected the Personal Information.

HOW YOU CAN MAKE A COMPLAINT ABOUT PRIVACY BREACH

If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.

HOW YOU CAN UNSUBSCRIBE OR OPT OUT

We like to keep our customers and website visitors up to date, so from time to time we will send you newsletters, invitations and updates. Not to worry: our emails will always come with an “Unsubscribe” button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.

You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party vendor cookies by visiting your Google’s Ad settings or http://www.networkadvertising.org/managing/opt_out.asp. Please note that the website may not work as well for you if you disable cookies.

You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.